case study | DevOps Maturity Assessment

Leader in knowledge solutions for risk management and property casualty.


client challenge

  • Client wanted to mature their current DevOps model but had only partially adopted the practices and processes of agile
  • IT was fully utilized on day-to-day projects and business requests with little capacity for strategic planning, architecture improvement, process maturity and technical debt efforts
  • Lack of executive IT leadership led to competing and conflicting priorities and efforts, with no collaboration with the business

solution

  • evaluated client capabilities against current practices, DevOps goals, and business model
  • documented current state analysis and identified gaps within IT infrastructure and operations, application development and service desk
  • found that achieving DevOps Maturity at the client was an operational and cultural challenge, not a technology issue
  • created evaluation frameworks for new and existing tools and technologies in different areas of DevOps such as automation, continuous integration and deployments
  • developed cloud strategy to supplement the devOps maturity transformation roadmap

results 

  • delivered a two year roadmap to transform the current state to a fully mature devOps organization
  • introduced product owner role to help align business and IT goals
  • documented a transition plan to develop and train internal resources into new roles within new organizational model
  • introduced DevOps Center of Excellence as an enterprise entity to lead and govern DevOps


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