case study | bimodal IT operational processes assessment

case study | bimodal IT operational processes assessment

global transportation & logistics provider.

client challenge

• Bimodal IT platform was fully operational but not completely tested and remediated which was causing availability, performance, and overall operational issues
• Lack of well documented ITS container platform-Kubernetes processes
• ITS Platform governing body/process was informal and lacked structure
• Gaps in resource skill sets, processes and procedures, and monitoring capabilities

solution

• Evaluated client capabilities and identified gaps and risks areas in the current Bimodal IT Operations model
• Conducted a technical assessment of ITS container platform-Kubernetes and documented current state analysis
• Identified critical next steps for automation, governance and quality assurance with several underlying root causes
• Defined an approach for ITS platform maintenance and upgrades
• Discovered gap areas in resource skill sets

results 

• Developed documentation and SOP for platform maintenance & upgrade
• Defined a roadmap for resolution of performance and operational issues
• Created and implemented platform validation use cases
• Provided recommendation to train existing resources on ITS container platform