case study | bimodal IT operational processes assessment
global transportation & logistics provider.
client challenge
- Bimodal IT platform was fully operational but not completely tested and remediated which was causing availability, performance, and overall operational issues
- Lack of well documented ITS container platform-Kubernetes processes
- ITS Platform governing body/process was informal and lacked structure
- Gaps in resource skill sets, processes and procedures, and monitoring capabilities
solution
- Evaluated client capabilities and identified gaps and risks areas in the current Bimodal IT Operations model
- Conducted a technical assessment of ITS container platform-Kubernetes and documented current state analysis
- Identified critical next steps for automation, governance and quality assurance with several underlying root causes
- Defined an approach for ITS platform maintenance and upgrades
- Discovered gap areas in resource skill sets
results
- Developed documentation and SOP for platform maintenance & upgrade
- Defined a roadmap for resolution of performance and operational issues
- Created and implemented platform validation use cases
- Provided recommendation to train existing resources on ITS container platform
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