case study | bimodal IT operational processes assessment
global transportation & logistics provider.
client challenge
Bimodal IT platform was fully operational, but not completely tested and remediated which was causing availability, performance, and overall operational issues
Lack of well documented ITS container platform-Kubernetes processes
ITS Platform governing body/process was informal and lacked structure
Gaps in resource skill sets, processes and procedures, and monitoring capabilities
solution
Evaluated client capabilities and identified gaps and risks areas in the current Bimodal IT Operations model
Conducted a technical assessment of ITS container platform-Kubernetes and documented current state analysis
Identified critical next steps for automation, governance and quality assurance with several underlying root causes
Defined an approach for ITS platform maintenance and upgrades
Discovered gap areas in resource skill sets
results
Developed documentation and SOP for platform maintenance & upgrade
Defined a roadmap for resolution of performance and operational issues
Created and implemented platform validation use cases
Provided recommendation to train existing resources on ITS container platform
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